Last updated: 19 October 2026

This Privacy Policy explains how SimCore Pty Ltd (ABN 97 643 528 634) (“SimCore”, “we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit simcore.com.au, buy from us, or contact us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Some small businesses are exempt from the Privacy Act, but we choose to follow the APPs anyway.

Who we are

SimCore Pty Ltd designs and sells sim racing hardware from Sydney, Australia.

  • Address: 31 Rickard Rd, South Hurstville NSW 2221, Australia
  • Email: info@simcore.com.au
  • Phone: +61 467 982 266

What personal information we collect

We only collect information we need. Depending on how you deal with us, this may include:

  • Contact and identity details: your name, email address, phone number and (optionally) company name.
  • Billing and delivery details: billing and shipping addresses.
  • Order details: the products you buy, product options or customisations you choose, pre-orders, order history, invoices and correspondence about your order.
  • Account details: if you create an account, your username, password (stored in encrypted form) and saved addresses.
  • Payment information: card and PayPal payments are processed by PayPal. We do not see or store your full card details. We receive confirmation of payment, a transaction ID and the payer name and email address PayPal gives us. If you pay by direct bank transfer, we receive the payer name, payment reference and amount that appear on our bank statement.
  • Support and communications: messages you send us by email, phone, Discord or social media, and details of warranty claims, returns and repairs.
  • Technical and usage information: your IP address, browser and device type, pages viewed, how you arrived at our site (for example a search engine or an ad), the currency you select, and similar information collected by cookies and similar technologies (see “Cookies and similar technologies” below).

You can browse our site without giving us your name. You can also check out as a guest without creating an account. If you prefer, you can deal with us without identifying yourself (for example, when you ask a general question), but we cannot process orders, deliveries or warranty claims anonymously.

We do not intentionally collect sensitive information (such as health information or racial or ethnic origin).

How we collect it

We collect personal information:

  • directly from you, when you place an order, create an account, contact us or make a warranty or returns claim;
  • from our service providers, such as PayPal (payment confirmation) and our shipping providers (delivery and tracking status); and
  • automatically, through cookies and similar technologies when you use our website.

Why we collect and use it

We use personal information to:

  • process, take payment for, ship and track your orders (including pre-orders);
  • send you order confirmations, invoices, shipping updates and other service messages;
  • manage your account;
  • provide customer support, warranty, repairs, returns and refunds;
  • protect our website and customers from spam, fraud and abuse;
  • understand how our site is used and improve our products and website;
  • measure the effectiveness of our advertising (for example Google Ads) and show our products on Google; and
  • meet our legal obligations, such as tax and accounting record-keeping.

We may occasionally send you marketing emails about our products and offers, but only where permitted under the Spam Act 2003 (Cth), which generally means with your consent. Every marketing email includes an easy way to unsubscribe. We do not currently run a newsletter.

Who we share it with

We share personal information only as needed for the purposes above, with:

  • PayPal – to process payments and help prevent fraud (paypal.com).
  • Shipping and logistics providers – such as Australia Post, Easyship and the couriers they use (for example FedEx), to deliver your order. For international orders, customs authorities in the destination country also receive the details on the customs documents.
  • Automattic / WooCommerce / Jetpack – our online store runs on WooCommerce, and we use Jetpack (including Jetpack Stats and Jetpack Boost) for site statistics, performance and security. Gravatar may be used to show a profile image linked to an email address. These services are provided by Automattic Inc.
  • Google – Google for WooCommerce (Google Merchant Center and Google Ads, including the Google tag / gtag.js) to list our products on Google and measure ad performance. Our site also loads fonts from Google Fonts.
  • Cloudflare – Cloudflare Turnstile protects our login, registration and account forms from bots and spam.
  • Our email provider – our email, including order and account emails, is handled by Google (Gmail / Google Workspace).
  • Our website host and backup provider – our website is hosted by Amazon Web Services (AWS) in its Sydney, Australia region. Website backups are stored with our hosting provider and/or a reputable cloud storage provider (such as Google), which may be located overseas.
  • Our bank – to receive and reconcile direct bank transfer payments and process refunds.
  • Our professional advisers – such as our accountant, where needed for tax and accounting.
  • Authorities – where required or authorised by law.

We do not sell your personal information.

Overseas disclosure

Our website itself is hosted in Australia (AWS Sydney region). Some of the providers above store or process information outside Australia. In particular:

  • PayPal – may process data in the United States and other countries where PayPal operates.
  • Google (including Gmail / Google Workspace) – United States and other countries where Google operates.
  • Cloudflare – United States and its global network.
  • Automattic (WooCommerce, Jetpack, Gravatar) – United States.
  • Easyship and international couriers – the countries they operate in and the destination country of your order.
  • Website backups – may be stored with a cloud storage provider (such as Google) outside Australia.

We take reasonable steps to make sure these providers protect your information, for example by using reputable providers with published privacy and security commitments. By using our website or placing an order, you acknowledge that your information may be handled overseas in this way.

Cookies and similar technologies

Cookies are small files stored in your browser. We and our providers use them to:

  • Make the shop work (essential): WooCommerce cookies keep your cart, session and login working (for example woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* and WordPress login cookies).
  • Remember your currency: our currency switcher (FOX Currency Switcher) remembers the currency you choose to view prices and pay in.
  • Order attribution: WooCommerce records how you arrived at our site (for example the referring website or campaign) using sbjs_* cookies, and stores this with your order so we know which channels work.
  • Security: Cloudflare Turnstile may set cookies or use browser signals to tell people from bots.
  • Statistics: Jetpack Stats collects anonymised-style usage statistics (pages viewed, referrers, device and browser information).
  • Advertising measurement: the Google tag (Google Ads) may set cookies such as _gcl_au to measure whether our ads lead to visits and purchases.
  • Payments: PayPal sets its own cookies when you use the PayPal checkout.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work. You can manage Google ad personalisation at adssettings.google.com.

How we protect and keep your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our site uses HTTPS encryption, access to our systems is limited to people who need it, and payments are handled by PayPal so we never hold your card details.

We keep order and invoice records for as long as the law requires (generally at least 5 years for tax records) and other information only for as long as we need it. When we no longer need it, we delete or de-identify it.

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can ask us for access to the personal information we hold about you, or ask us to correct it. If you have an account, you can update your details at any time in My account. For anything else, contact us using the details below. We will respond within a reasonable time (usually within 30 days). We may need to verify your identity first. If we refuse a request, we will tell you why and how to complain.

Complaints

If you think we have breached the APPs or mishandled your information, please contact us first with the details. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be on this page, with the date it was last updated.

Contact us

Privacy contact: George Alamaras, Director
SimCore Pty Ltd
31 Rickard Rd, South Hurstville NSW 2221, Australia
Email: info@simcore.com.au
Phone: +61 467 982 266