Shipping, Payments & Returns

Last updated: 19 October 2026

This page summarises how we ship, take payment and handle returns. It forms part of our Terms and Conditions. Nothing on this page limits your rights under the Australian Consumer Law (ACL).

Prices

  • Prices on our website are listed in US dollars (USD) and exclude GST.
  • You can view and pay in USD or Australian dollars (AUD) using the currency selector. AUD amounts are converted at our current exchange rate, and you are charged the amount and currency shown at checkout.
  • For orders delivered within Australia, GST (10%) is added at checkout, including on shipping.
  • Your bank, card issuer or PayPal may charge its own currency conversion fees.

Payments

  • We accept PayPal (including cards processed through PayPal where available) and direct bank transfer.
  • Bank transfer orders are processed once cleared funds are received in our account.

Pre-orders

  • The estimated dispatch date is shown on the product page. Estimates can change, and we will keep you informed of delays.
  • You can cancel a pre-order at any time before it has shipped, for a full refund.

Shipping

  • We ship within Australia and to virtually any address worldwide. Shipping options, costs and estimated delivery times are shown at checkout.
  • Shipping rates for many items are weight-based. Weights are shown on each product page and are rounded up to the next half kilogram, in line with our carriers’ policies.
  • Delivery times are estimates only. Australia Post is reliable and economical but can be slow: international delivery to the USA, Europe and Asia currently averages 2–3 weeks.

International orders, duties and taxes

  • You are responsible for any import duties, taxes (such as VAT), tariffs, handling, brokerage and customs clearance charges in your country. We cannot predict these, so please check before ordering.
  • Your local customs office or courier (for example FedEx) may ask for an invoice.
  • We will not falsify customs forms. Documents will accurately describe the contents and value of your order, and we will not mark orders as “gift”, “sample” or “educational”, or declare a reduced value.
  • If a parcel is refused or returned because these charges are not paid, return shipping and any charges incurred may be deducted from any refund.

Change-of-mind returns

In addition to your ACL rights, we accept change-of-mind returns on most items:

  • Tell us within 14 days of receiving your item, then return it within a further 14 days. You don’t have to give a reason, but feedback helps us improve.
  • Items must be unused, in the same condition you received them, in the original packaging, with proof of purchase.
  • You pay return shipping for change-of-mind returns. Please package items well and use a tracked, insured service, as we can’t be responsible for damage caused by the carrier you choose.
  • Custom builds (made-to-order or customised items) cannot be returned for change of mind. This does not affect your rights under the Australian Consumer Law if the goods are faulty.

Faulty items and warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • We provide a 12-month warranty against defects in materials and workmanship on all our products, unless stated otherwise in the product documentation. This is in addition to your ACL rights.
  • How to claim: contact us with your order number, a description of the problem and photos or video where possible. We may ask you to return the item for assessment.
  • Shipping costs: subject to your rights under the Australian Consumer Law, you pay the cost of sending a faulty item to us, and we pay the cost of shipping the repaired or replacement item back to you.
  • If an item cannot be returned without significant cost (for example, because of its size or how it is installed), we will arrange to collect it at our cost.
  • Under the ACL, you can also claim reasonable costs resulting from a failure, such as reasonable return shipping costs for a valid claim.
  • We never use refurbished parts or goods: repairs use new parts and replacements are new items.
  • The warranty does not cover damage from misuse, accidents, modification, incorrect installation, or normal wear and tear. Repairs not covered by warranty are quoted case by case.

Wrong item received

We check every order before dispatch, but mistakes happen. If you receive an item you didn’t order, contact us and we will ship the correct item straight away and arrange the return of the incorrect item.

Refunds

Once we receive and inspect your return, we will let you know the outcome. Approved refunds are made to your original payment method; how long the credit takes to appear depends on your bank, card issuer or PayPal.

Contact us

SimCore Pty Ltd (ABN 97 643 528 634)
31 Rickard Rd, South Hurstville NSW 2221, Australia
Email: info@simcore.com.au
Phone: +61 467 982 266